Every plugin has its own support channel, so your question reaches somebody who can answer it. Pick the one you are using.
Every free plugin is supported through its own WordPress.org forum. Posting there rather than emailing means the answer helps the next person with the same question.
Pro will be sold direct on neoplugin.com and, once the listing is approved, on the WooCommerce Marketplace. Support follows the purchase: by email at support@neoplugin.com for a purchase made here, and through your Woo.com account against the product listing for a Marketplace one. That way your license and your ticket stay in the same place.
Not on sale yet
NeoGrow Pro has not been released. Until it is, questions about it are welcome on the NeoGrow forum.
Check the documentation
Setup, points logic, photo reviews and a troubleshooting section are all covered in the manual.
Read the documentation →Include your versions
WordPress, WooCommerce, PHP and the plugin version, plus whether you are using the cart and checkout blocks or the classic shortcodes. It is almost always the first thing anyone will ask for.
The quickest way to send all of it at once is your system status report: WooCommerce → Status → Get system report → Copy for support. If it contains anything you would rather not post in public, email it instead.
What you can expect from us, and what falls outside what we are able to help with.
Response time
48 business hours
The ceiling, not the target. In practice most questions are answered the same or next business day.
Operating days
Monday – Friday
Anything that arrives over a weekend or a public holiday starts counting from the next business day.
Direct contact
For anything that does not belong in a public forum — error logs, system status reports, order data, or license and pre-sales questions.
